The following topics are covered below:
- Battery and accessories
- Shipping, payments and import charges
- Feature development
Battery and accessories
Is the lithium ion battery replaceable?
Does the battery come installed?
If the battery one day stops holding a charge, how do I replace it?
Very simple. Just a phillips screwdriver needed. Instructional video here: https://www.youtube.com/watch?v=DO_jqMFlDn0
What battery do I need to get to replace when exhausted?
The Deluge takes a single lithium ion 18650 battery. We ship with 3000mAh, though slightly higher capacities are available. You can buy these from many online stores including Amazon, or pick up at most electronics stores and vape shops (they are a standard vaping battery). We use Samsung, though any reputable brand should be fine. They can be flat top, or button top.
Do you ship Deluge with an SD card?
Yes. We ship with a 32GB SD card that includes our stock samples and synth presets.
What size can I use? Does the speed of the card matter?
Any size at all. If you wish to use larger than 32GB you will need to reformat your card to FAT32. We recommend using reputable brands only and backing up your card regularly. The speed of the card isn’t very important – any modern SD card will have fast enough read and write speeds for the Deluge. Even a “class 4” card, which is around the slowest you will find these days, would in fact be fast enough to simultaneously record 30 channels of 24-bit, 44.1kHz audio in real-time!
Do you have a case for the Deluge?
Do you I need to buy an ‘overlay’? What is this about some 3.0 Shortcuts?
Deluges sold after March 2019 come with our ‘3.0 shortcut system’ already printed directly on the panel. If you require the 3.0 shortcut system – which includes QWERTY and purchased a Deluge prior to March 2019 (featuring the 1.0 shortcuts), you can purchase either a thin magnetic overlay, or choose instead to replace the entire panel.
Does the Deluge ship with a power supply?
No, we ship with a USB cable as you can power the Deluge via USB from a wall adaptor (recommended), powerbank, or computer.
If you would like to use the USB MIDI host functionality of the Deluge, you will need to power it from a 9V supply. If you still wish to continue to use the Deluge portably, you could opt for a USB to 9V cable and use with a powerbank, something like this one from Birdcord.
If I wish to use a power supply, what should I get?
You can use any standard 9-12V DC power adapter for guitar pedals – you can get these at any music shop or online store. You must make sure that the power supply is center-negative and is capable of delivering at least 500mAh, it will need a 2.1mm plug on the end.
Center-negative, 2.1mm is the defacto standard for guitar pedals though, so if you purchasing from a music shop and specifying a power supply for guitar pedals will get you the right one.
Shipping, payments and import charges.
How much will shipping cost?
Add a Deluge to a cart and instigate the checkout process, once you select your country it will automatically show you the combined price including shipping.
How long does it take to receive a Deluge after ordering?
We aim to ship within 12-24 hours if you order on a business day. Our warehouse doesn’t operate in the weekends or public holidays and if we get a rush of orders it is possible there might be slight delays – if delays longer than 48 hours we will add a note before you add to cart. Shipping in almost all cases takes around 3 business days to reach you. So you can expect to receive your Deluge between 4-7 days after placing you order
Do you offer instalment options?
Sorry, we are not able to offer any payment plans.
Can I expect to pay any additional import charges?
For almost all countries, yes. We have priced the Deluge so competitively because we know that there will be an added import cost. At this stage only USA and Australia avoid taxes. Even units we sell locally in NZ we need to add on local taxes. These charges vary by country, but you’re generally looking at between $70-140USD in additional charges. These are billed to you by DHL who will contact you after we have shipped. It is a very simple process, they will give you a link you can pay online, or often they’ll give you the option to pay by cash on delivery.
Do any retailers sell the Deluge?
Currently, no. The Deluge is only available buying direct through us, other than in Russia (below). This means we are able to keep the price very reasonable avoiding retail and wholesale margins for the meantime.
Do you ship to Russia?
Due to Russian importing laws, we’ve previously only been able to ship to businesses in Russia but have since teamed up with MusicMag in Russia so Russian customers can purchase from a local retailer here.
Do you ship to South Korea?
Yes, however, in accordance with Customs regulation issued by the Korean Customs Service (effective July 1, 2018) all orders being shipped to Korea must include a Personal customs Clearance Code (PCCC) or 8 digit birth date using format YYYYMMDD. When placing your order please ensure that you provide this information in the shipment section.
I’ve received my tracking details but my order currently says ‘on hold- needing paperwork’, what do I need to do?
Nothing. That is standard and the first phase of shipping. Ignore it and it will update on its own.
I’ve received tracking details and the shipping estimate says delivery is expected in 7-10 days time. I thought delivery was meant to be 3-4 business days?
Again, ignore this, this expected time will rapidly decrease.
I really like the Deluge but it doesn’t do this one thing I need, do you have plans to add that?
Unfortunately we do not share our development plans. We don’t like the idea of people buying one if it’s not what they want right now. We do have lots of ideas for additional features but you should only ever buy one if it already does everything you need.
Will updates always be free?
Software updates with new features, yes. Sometimes it is possible that a software update might have “hidden” costs, such as needing to buy an overlay to fully maximise the experience, but the actual software itself will always be free of charge to existing users.
How can I make a suggestion for a feature?
Yes, you can do so here: http://forums.synthstrom.com/categories/deluge-suggestions. Please search the forum first to see if your idea has already been suggested. Don’t worry if the ideas you like don’t have lots of votes, we judge each idea on its merits, not solely its popularity
I’ve got a problem, my Deluge doesn’t seem to be behaving as expected, what do I do?
How do you do this particular feature? I’ve read the manual but can’t work it out.
Are you using the latest firmware? Download from the downloads section of the ‘Deluge’ page on the website if not and try again. If you still can’t work it out, ask on the forums, or one of the Facebook pages. If still nobody can help, drop us a line: firstname.lastname@example.org
Are Deluge’s covered by a warranty?
The website isn’t working properly.
Please let us know what the problem is, email@example.com