Warranty

Synthstrom Audible’s Deluge comes with a one year limited warranty starting from the date device was initially shipped from Synthstrom Audible. We keep a record of this against your serial number.

If your Deluge needs repair during the warranty period, no charges will be applied for parts or labour. This warranty is transferable to other owners should you sell your Deluge during the warranty period.

This warranty does not cover (a) damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions according to the owner’s manual; (b) any unit which has been altered (c) normal wear (d) deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity; (e) damages attributable to power line surge or related electrical abnormalities, lightning damage or acts of God; or (f) rfi/emi (interference/noise) caused by improper grounding or the improper use of either certified or uncertified equipment, if applicable.

If fault appears in first 45 days since first shipped from Synthstrom Audible, you will be reimbursed for any incurred shipping costs on your end up to $60USD, (you must remove battery before shipping).

Shipping & Returns

Shipping information

Deluge’s are currently manufactured to-order with a production time of several months following placement of your order. You will have been informed of your Deluge’s shipping date when your order was placed.

Deluge’s are assembled in New Zealand and we ship all Deluges using NZ Post’s international courier service who use multiple local carriers worldwide. Shipping takes 1-10 business days once manufacture is complete. Within 24 hours of the order shipping we will send you the tracking number by email.

Approximate shipping times are:

  • New Zealand: 1-2 days
  • AUS/US: 3-4 days
  • UK/ASIA: 6-7 days
  • EU: 10-12 days
  • Rest of the World: 4-5 days

Returns policy

Synthstrom Audible offers a 7 day money back guarantee for Deluge’s sold directly by us, the 7 days are counted from the arrival of the item. Your Deluge has to be in an “as good as new” condition for us to accept full refunding. We do not offer returns on accessories.

If returning, the customer covers all shipping charges. If an item is defective, Synthstrom Audible will cover the shipping charges.

You must contact Synthstrom Audible first before returning and you cannot return simply due to a “change of mind”.

Your Deluge must be returned in original packaging and packed well, if failing to comply we are entitled to impose a fee or refuse to accept the return.

Privacy Policy

This privacy policy sets out how Synthstrom Audible uses and protects any information that you give when you use this website.

Synthstrom Audible is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

  • name
  • contact information including email address

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided – if, and only if you signed up to our mailing list.
  • We will never sell your information.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.