Shipping & Returns
The Deluge is assembled in New Zealand, and we ship all Deluges using DHL Express.
Shipping usually takes 3-4 business days, though may take longer if customs hold and contact you to make duty and tax payments.
DHL will send you the tracking number by email within 24 hours of the order shipping (being completed).
Synthstrom Audible offers a 7 day money back guarantee for Deluges sold directly by us; the 7 days are counted from the arrival of the item. Your Deluge has to be in an “as good as new” condition for us to accept full refunding. We do not offer returns on accessories, other than Decksaver covers (as long as un-opened)
If returning, the customer covers all shipping charges. If an item is defective, Synthstrom Audible will cover the shipping charges.
You must contact Synthstrom Audible first before returning and you cannot return simply due to a “change of mind”.
Your Deluge must be returned in original packaging and packed well, if failing to comply we are entitled to impose a fee or refuse to accept the return.
The shipping invoice which accompanies your Deluge indicates only the value of the hardware only and does not also show your lifetime-software license which is included in your purchase price.
You cannot purchase a Deluge without the software-license.