Thanks for purchasing from Synthstrom Audible!
Welcome to the team 🙂 Once your item is shipped you’ll be emailed tracking details (if express shipping was selected) once we’ve done so.
If package is being sent tracked (all Deluges are), you will receive an email from DHL usually within 24hours of us ‘completing’ the order. You can ignore initial tracking timing estimates, they will rapidly reduce as shipping progresses. If you have import taxes to pay, you’ll hear from them also.
If you need any help with anything, basic or advanced, just ask on the help section of our forums and you’ll have someone get back to you within 24 hours (http://forums.synthstrom.com/categories/helpdeluge).
Please whitelist our email address so you can receive our Deluge software updates in future without them going to spam.
Here is some helpful information to get you started:
- If you experience any issues with your Deluge or other items, please email firstname.lastname@example.org.
- We have a YouTube channel where the videos we make are hosted.
- We have some public forums
- I think the most useful section of those forums though is our “support content”, here is everything online gathered in one place to help you learning your Deluge. Selected user videos, our videos, manual, community guide, etc.
If you wish to see links to all the community forums, resources and our platforms, head here for everything!
If you wish to, and are on Facebook, please place consider placing a review of the Deluge.
Thanks again for joining our community!
Rohan, Ian and the team.