Shipping information

Deluge’s are currently manufactured to-order with a production time of several months following placement of your order. You will have been informed of your Deluge’s shipping date when your order was placed.

Deluge’s are assembled in New Zealand and we ship all Deluges using NZ Post’s international courier service who use multiple local carriers worldwide. Shipping takes 1-10 business days once manufacture is complete. Within 24 hours of the order shipping we will send you the tracking number by email.

Approximate shipping times are:

  • New Zealand: 1-2 days
  • AUS/US: 3-4 days
  • UK/ASIA: 6-7 days
  • EU: 10-12 days
  • Rest of the World: 4-5 days

Returns policy

Synthstrom Audible offers a 7 day money back guarantee for Deluge’s sold directly by us, the 7 days are counted from the arrival of the item. Your Deluge has to be in an “as good as new” condition for us to accept full refunding. We do not offer returns on accessories.

If returning, the customer covers all shipping charges. If an item is defective, Synthstrom Audible will cover the shipping charges.

You must contact Synthstrom Audible first before returning and you cannot return simply due to a “change of mind”.

Your Deluge must be returned in original packaging and packed well, if failing to comply we are entitled to impose a fee or refuse to accept the return.